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Aphrodite1994 Main Store (Change)
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Aphrodite Returns

PLEASE NOTE THAT THIS RETURNS POLICY APPLIES TO WEBSITE ORDERS ONLY. THE RETURNS POLICY AT OUR SUNDERLAND STORE IS EXCHANGE OR CREDIT NOTE ONLY.

CHRISTMAS RETURNS POLICY 2016/2017

Our online Christmas returns policy will start 31st October 2016 and will run until Monday 9th January 2017. During this time if you are not completely satisfied with your online purchase we will happily issue a refund if the item(s) are returned and received by us within 14 days of receipt and they are in line with our returns policy, which can be seen in full below.

 After the 14 days you have until 9th January 2017 to return for an exchange or online credit note only.

 

PLEASE NOTE THAT THIS RETURNS POLICY APPLIES TO WEBSITE ORDERS ONLY.  THE RETURNS POLICY AT OUR SUNDERLAND STORE IS EXCHANGE OR CREDIT NOTE ONLY.

If you are not completely satisfied with your online purchase Aphrodite Clothing will happily issue a replacement or refund assuming the item(s) are returned and received by us within 14 days of receipt and they are in line with our returns policy.

  • All items must be unworn, unwashed and complete with all tags attached, labels and or packaging where applicable.
  • All items must be in the original and re-saleable condition. 
  • No evidence of fragrance or deodorant marks.
  • With footwear, the box must be protected with an outer packaging layer, as the box is part of the product.
  • The Return Form must be completed; any missing information may result in your return not being processed.
  • Underwear is non-returnable for hygiene reasons. 

When you receive your order a returns form will be included in the package. Please ensure the form has been completed and is included in the parcel.  If for any reason you do not have a returns form or have any other problems when returning your order please contact us by phone on 0191 5675898 or email enquiries@aphrodite1994.co.uk where an adviser will be happy to help.  Any goods returned that are not in line with the returns policy will not be accepted.

Exchange

If you are returning for an exchange please complete the return form included in your parcel.  For UK customers your first exchange will be re-posted free of charge; if you require a further exchange from the same order your registered card will be charged £5.00 for Next Day Delivery on UK orders (from £10.00 for EU and from £17.50 for Non-EU.)  International customers will be contacted to request the cost of postage on any exchange.  If the Payment was originally made using PayPal we will send a request within PayPal for the re-postage charge.  If any charges are incurred by ourselves for returned items from outside of the UK this amount will be deducted from the refund amount.

Refund

Please fill in the returns form included in your package and let us know the reason you would like a refund. We will normally refund the cost of the garment on your registered card upon the day we receive the return (excluding weekends).

Please return all items to:

Returns Department
Aphrodite Clothing Ltd
9 Derwent Street
Sunderland
Tyne and Wear
United Kingdom
SR1 3NT

It is the customer’s responsibility to pay any return postage/packaging charges. Please ensure the return parcel is securely packaged to avoid any damage whilst it is in transit.  We advise to use an insured and tracked service as we cannot take responsibility for items lost/damaged on return to us, should this occur it would have to be taken up with whichever postal/courier services you chose to use.