FAQ Covid-19


As the government guidelines are ever-changing, here at Aphrodite we have taken the following steps to act in line with the law, along with keeping our staff and customers as safe as possible.
We have compiled a list of FAQ to answer any questions you may have regarding changes we have made.
Is your store open?
Yes our Sunderland store is open and is adhering to all official government safety advice.
Can I order Click and Collect?
Yes, Click and Collect service is still available (please select the collect in-store option at the checkout).
- As we only have one store based in Sunderland, this service is only available for local customers.
- Once your order is ready to collect, you will be notified via email. Only when this email has been received should you then come to collect your order.
- When you arrive outside of the store, please call 0191 567 5898 (option 1), where a member of the team will meet you with your order. Please note, customers are not permitted to enter the store.
- When collecting your order, please ensure to bring your order number (provided in your confirmation email) and one piece of ID from the following list: bank card, driving license, proof of age card or passport. If you are collecting an order on someone else’s behalf, you will need the order number and proof of their ID.
What are the Click and Collect operating times?
This service is available Monday - Friday 9am - 5:00pm.
Can I return my Click and Collect order?
Yes, providing the item(s) are in line with our returns policy and are returned within 14 days of receipt. All returned orders must be sent to the following address
Returns DepartmentAphrodite9 Derwent StreetSunderlandTyne and WearUnited KingdomSR1 3NT