Delivery and Costs

UK DELIVERY

FREE UK STANDARD DELIVERY ON ALL ORDERS OVER £150


  • Express Delivery (not guaranteed during busy periods)
  • Order To Be Placed Before 3pm Monday - Thursday
  • Delivery Arrives Monday - Friday
  • Shipped Via DPD/Royal Mail Special
  • £6.99 or Free on Orders Over £300
  • 1-2 Business Day Service (After Dispatch)
  • Order To Be Placed Before 3pm Monday - Friday, orders placed after this time will not be dispatched until Monday at the earliest
  • Delivery Arrives Monday - Saturday
  • £4.99 (Only available on orders under £299.99)
  • 2-3 Business Day Service (After Dispatch)
  • Order To Be Placed Before 3pm Monday - Friday, orders placed after this time will not be dispatched until Monday at the earliest
  • Delivery Arrives Monday - Saturday
  • £3.99 (Only available on orders under £149.99)
  • Free (On Orders Over £150)
  • Order by 3pm Friday
  • Shipped Via DPD/Royal Mail Special (Postcode Restrictions may apply)
  • £9.99
  • Order by 3pm Friday
  • Shipped Via DPD (Postcode Restrictions may apply)
  • £9.99
  • Takes approx 1 working day. We will email when it is ready to be collected
  • Collection from our store at 8 Vine Place, Sunderland
  • If someone else is collecting order on your behalf, they will need your ID and order number. For more information on our collect in-store delivery option, read more over on our collect in-store information page.

INTERNATIONAL DELIVERY

FREE INTERNATIONAL DELIVERY ON ALL ORDERS OVER £250 (UNDER 2KG)

International Christmas Last Posting Dates:

Royal Mail International Countries
Thursday 1st December (before 3pm) Australia and New Zealand
Friday 2nd December (before 3pm) China
Monday 5th December (before 3pm) Caribbean (Except British Virgin Islands, Dominica & Anguilla – 7th December)
Monday 5th December (before 3pm) Africa, Asia (Except China Peoples Republic), Central and South and America, Far and Middle East
Tuesday 6th December (before 3pm) Cyprus and Malta
Thursday 8th December (before 3pm) Greece, Eastern Europe (except Czech Republic, Poland and Slovakia) and Turkey
Friday 9th December (before 3pm) Czech Republic, Finland, Italy, Poland, Sweden, USA and Canada
Saturday 10th December (before 3pm) Austria, Denmark, Germany, Iceland, Ireland, Netherlands, Norway, Portugal, Slovakia, Spain and Switzerland
Monday 12th December (before 3pm) Belgium and Luxembourg

DPD International  
8th December (before 3pm) Norway and Greece
12th December (before 3pm) Bulgaria
13th December (before 3pm) Croatia, Czech Republic, Estonia, Finland, Italy, Romania, Slovakia
14th December (before 3pm) Germany, Hungary, Lithuania, Portugal, Slovenia, Sweden
15th December (before 3pm) Austria, Denmark, Monaco, Poland, Spain
16th December (before 3pm) Luxembourg, Netherlands, Switzerland
19th December (before 3pm) Ireland

STANDARD DELIVERY:

  • Royal Mail
  • 7-10 Business Days Estimate
  • £19.50

EXPRESS DELIVERY:

  • DPD
  • 3-7 Business Days Estimate
  • £30.00
  • FedEx FIC
  • 4-10 Business Days Estimate
  • £40.00

STANDARD DELIVERY:

  • Royal Mail
  • 7-10 Business Days
  • £19.50

EXPRESS DELIVERY:

  • FedEx FIC
  • 4-9 Business Days Estimate
  • £33.00

STANDARD DELIVERY:

  • Royal Mail
  • 7-10 Business Days Estimate
  • £19.50

EXPRESS DELIVERY:

  • DPD
  • 3-5 Business Days Estimate
  • £30.00
  • FedEx FIC
  • 3-7 Business Days Estimate
  • £25.00

STANDARD DELIVERY:

  • Royal Mail
  • 7-10 Business Days Estimate
  • £19.50

EXPRESS DELIVERY:

  • DPD
  • £14.00
  • FedEx FIC
  • £9.50

STANDARD DELIVERY:

  • Royal Mail
  • 7-10 Business Days Estimate
  • £19.50

EXPRESS DELIVERY:

  • DPD
  • 3-5 Business Days Estimate
  • £21.00
  • FedEx
  • 4-6 Business Days Estimate
  • £45.00

STANDARD DELIVERY:

  • Royal Mail
  • 7-10 Business Days Estimate
  • £19.50

EXPRESS DELIVERY:

  • FIC
  • 5FedEx-9 Business Days Estimate
  • £47.00

STANDARD DELIVERY:

  • DPD 2 Day Service
  • £10.00

STANDARD DELIVERY:

  • Royal Mail
  • £19.50
  • DPD
  • 7-10 Business Days Estimate
  • £19.00

EXPRESS DELIVERY:

  • FedEx FIC
  • 3-7 Business Days Estimate
  • £24.00

STANDARD DELIVERY:

  • Royal Mail
  • 7-10 Business Days Estimate
  • £19.50

EXPRESS DELIVERY:

  • FedEx FIC
  • 4-9 Business Days Estimate
  • £35.00

STANDARD DELIVERY:

  • Royal Mail
  • 7-10 Business Days Estimate
  • £19.50

EXPRESS DELIVERY:

  • FedEx FIC
  • 5-9 Days Estimate
  • £28.00

STANDARD DELIVERY:

  • DPD
  • £12.00
  • Royal Mail
  • £19.50

EXPRESS DELIVERY:

  • FedEx FIC
  • 2-5 Business Days Estimate
  • £17.50

STANDARD DELIVERY:

  • Royal Mail
  • £19.50

EXPRESS DELIVERY:

  • FedEx FIC
  • 4-7 Business Days Estimate
  • £12.00

STANDARD DELIVERY:

  • Royal Mail
  • 7-10 Business Days Estimate
  • £19.50

EXPRESS DELIVERY:

  • FedEx FIC
  • 5-8 Business Days Estimate
  • £15.00

STANDARD DELIVERY:

  • Currently Unavailable

STANDARD DELIVERY:

  • Royal Mail
  • 7-10 Business Days Estimate
  • £19.50

EXPRESS DELIVERY:

  • FedEx FIC
  • 4-9 Business Days Estimate
  • £30.00

STANDARD DELIVERY:

  • Royal Mail
  • £19.50

EXPRESS DELIVERY:

  • DPD
  • 3-7 Business Days Estimate
  • £15.00
  • FedEx FIC
  • 3-6 Business Days Estimate

STANDARD DELIVERY:

  • Royal Mail
  • £19.50

EXPRESS DELIVERY:

  • FedEx FIC
  • 3-6 Business Days Estimate
  • £14.50

STANDARD DELIVERY:

  • Royal Mail
  • 7-10 Business Days Estimate
  • £19.50

EXPRESS DELIVERY:

  • FedEx FIC
  • 6-11 Business Days Estimate
  • £26.00

EXPRESS DELIVERY:

  • FedEx
  • 3-5 Days Estimate
  • £30.00

 

Orders of Moncler items and items valued over £300 can only be delivered to the delivery address supplied at the time of ordering and will require a Pin Code.
DPD will send a unique pin code in advance of the arrival of your delivery and this must be quoted back to the driver before the parcel can be released.

Additional Information For International Customers

Quotes for other countries can be obtained at the checkout

The above prices are shown as a guide, we may require extra postage before your order can be dispatched. If so, the cost will be worked out by ourselves and you will be contacted via email. This will apply to parcels weighing more than 2kg.

For all European and International orders we use Royal Mail's Priority Airmail, DPD or FedEx services. A quote can be obtained at checkout time as the cost varies country by country. We reserve the right to use whichever service and packing method is the most cost effective for any International shipping. The express services are the fastest available but are not guaranteed for any specific date. Deliveries to Europe take approximately 5-7 working days and countries outside of the EU normally take 10-14 working days.

These times are an estimate and whilst we rarely experience delays, we have to allow a full 25 working days for all international deliveries.

We do not deliver to Forwarding Addresses / Freight Companies /Logistic Services or P.O Boxes (unless within the UAE.)

We offer Tax-Free shopping for International customers, this is automatically deducted at the checkout.
Customers are required to pay customs charges/Import duties which are calculated by the courier once the parcel reaches its destination country. We have no control over these charges, and cannot advise what the cost would be, as customs policies and import duties vary widely from country to country . These charges must be paid by the recipient of the parcel before delivery can take place.

FedEx FIC Services are collected and processed via FedEx, however, final mile delivery may take place by an alternative courier of their choosing. 


Please Note: that some orders may be held back to undergo additional security checks and if your order is above 2kg we may charge actual shipping cost but will contact you first.

If separate orders are placed they will be shipped together and postage charged accordingly. You may also be asked to produce additional information to confirm your address or identity.

Aphrodite reserves the right to cancel an order at any time.


TRACK YOUR ORDER

Once your order has been dispatched, you can log into your account on the Aphrodite Clothing website and check your order tracking number. This can be found by clicking 'My Orders' and clicking the selected order.

The relevant tracking number will be at the bottom of the order page in red text and tracked throughout its journey to you.

12 digit tracking number for Royal Mail and can be entered into https://www.royalmail.com/

15 digit tracking number for DPD and can be entered into https://www.dpd.co.uk/

12 digit tracking number for FedEx and can be entered into https://www.fedex.com/gb

If you have any further enquiries please do not hesitate to contact us on 0191 5675898 or [email protected]

Aphrodite aims to provide you the customer with the best delivery services available. We use Royal Mail, DPD or Fedex services for our online orders, UK and abroad. The majority of orders placed weekdays before 3pm will be despatched the same day, please be aware we cannot guarantee a next day service during busy periods. Orders placed after 3pm Fridays will not be collected by our courier until the following Monday, no tracking will be available until then. A signature/image is required upon delivery and collection with all the services we use, including International. All deliveries are insured and trackable. Free delivery options only apply to full price orders unless expressed otherwise. Receipt of a signature/image at the delivery address will be proof that the order has been delivered to you, if a request is made to the courier by the customer for the goods to be left in a safe place Aphrodite will then hold no liability for loss. DPD/Royal Mail have the right to deliver to a neighbour. Where possible we will combine postage if separate orders are placed and refund postage if applicable.

 


United Kingdom

UK Delivery Options

Express Delivery

  • Express Delivery (not guaranteed during busy periods)
  • Order By 3pm Mon - Thurs
  • Delivery Arrives Mon - Fri
  • Shipped Via DPD/Royal Mail Special

Free - On Orders Over £150

or

£5.99

Standard Delivery

  • 2-3 Working Days
  • Order by 3pm Mon - Thurs
  • Delivery Arrives Mon - Fri
  • Shipped via Royal Mail
  • Can Take Up To 18 Days
£3.99 - Only Applicable To Orders Under £100

Saturday Delivery

  • Order by 3pm Friday
  • Shipped Via DPD/Royal Mail Special  (Postcode Restrictions may apply)
£9.99

Sunday Delivery

  • Order by 3pm Friday
  • Shipped Via DPD (Postcode Restrictions may apply)
£9.99

Collect In Store - Sunderland Location

  • 2 Day Turnaround
  • We Will Email Once It's Ready To Be Picked Up
  • Collect From Our Store at 8 Vine Place, Sunderland
  • Need to Bring I.D To Store
  • If Someone Else Is Collecting Order On Your Behalf, They Will Need Your ID and Order Number
Free

Read more about UK Delivery options by clicking here

 

 

International Delivery Options

 

For all European and International orders we use Royal Mail's Priority Airmail, DPD or FedEx services. A quote can be obtained at checkout time as the cost varies country by country, this quote is based on a parcel weighing 2 kilo or less. We reserve the right to use whichever service and packing method is the most cost effective for any International shipping. The express services are the fastest available but are not guaranteed for any specific date. Deliveries to Europe take approximately 3-5 working days and countries outside of the EU normally take 7-10 working days. These times are an estimate and whilst we rarely experience delays, we have to allow a full 25 working days for all international deliveries. We do not deliver to forwarding companies/addresses or P.O Boxes (unless within the UAE.)

FREE INTERNATIONAL DELIVERY OVER £250

Australia AUS

Standard Delivery

  • Royal Mail
  • £19.50
  • 7-10 Days Estimate

Express Delivery

  • Not Available
Canada CAN

Standard Delivery

  • Unavailable at present

Express Delivery

  • FEDEX
  • £25.00
  • 3-5 Days Estimate
China

CHN

Standard Delivery

  • Royal Mail
  • £19.50
  • 7-10 Days Estimate

Express Delivery

  • DPD
  • £22.00
  • 3-5 Days Estimate
France FRA

Standard Delivery

  • DPD
  • £13.00

Express Delivery

  • DPD
  • £11.50
  • 2-3 Days Estimate*
Germany DEU

Standard Delivery

  • DPD
  • £11.00

Express Delivery

  • DPD
  • £10.00
  • 3-5 Days Estimate*
Hong Kong HKG

Standard Delivery

  • Royal Mail
  • £19.50
  • 7-10 Days Estimate

Express Delivery

  • DPD
  • £18.95
  • 3-5 Days Estimate
Indonesia IDN

Standard Delivery

  • Royal Mail
  • £19.50
  • 7-10 Days Estimate

Express Delivery

  • FEDEX
  • £25.00
  • 3-5 Days Estimate
Ireland IRL

Standard Delivery

  • DPD 2 Day Service
  • £9.00

Express Delivery

  • DPD 2 Day Service
  • £9.00
Italy ITA

Standard Delivery

  • DPD
  • £19.00

Express Delivery

  • DPD
  • £14.00
  • 3-5 Days Estimate*
Japan JPN

Standard Delivery

  • Royal Mail
  • £19.50
  • 7-10 Days Estimate

Express Delivery

  • FEDEX
  • £35.00
  • 3-5 Days Estimate
Malaysia MYS

Standard Delivery

  • Royal Mail
  • £19.50
  • 7-10 Days Estimate

Express Delivery

  • DPD or FEDEX
  • £25.00
  • 3-5 Days Estimate
Netherlands NLD

Standard Delivery

  • DPD
  • £11.50

Express Delivery

  • DPD
  • £10.00
  • 3-5 Days Estimate
Portugal PRT

Standard Delivery

  • Royal Mail
  • £13.00
  • 7-10 Days Estimate

Express Delivery

  • DPD
  • £12.00
  • 4-5 Days Estimate*
Romania ROU

Standard Delivery

  • Royal Mail
  • £19.00
  • 7-10 Days Estimate

Express Delivery

  • DPD
  • £18.00
  • 3-5 Days Estimate
Russia RUS

Standard Delivery

  • Royal Mail
  • £19.50
  • 7-10 Days Estimate

Express Delivery

  • Not Available
South Korea KOR

Standard Delivery

  • Royal Mail
  • Unavailable
  • 7-10 Days Estimate

Express Delivery

  • FEDEX
  • £35.00
  • 3-5 Days Estimate
Spain ESP

Standard Delivery

  • DPD
  • £14.50

Express Delivery

  • DPD
  • £12.00
  • 3-5 Days Estimate*
Sweden SWE

Standard Delivery

  • Royal Mail
  • £13.00
  • 7-10 Days Estimate

Express Delivery

  • DPD
  • £13.00
  • 3-5 Days Estimate
Thailand THA

Standard Delivery

  • Royal Mail
  • £19.50
  • 7-10 Days Estimate

Express Delivery

  • FEDEX
  • £16.00
  • 3-5 Days Estimate
USA USA

Standard Delivery

  • Royal Mail
  • £19.50
  • 7-10 Days Estimate
Express Delivery
  • FEDEX
  • £30.00
  • 3-5 Days Estimate
  Others

Quotes for other countries can be obtained at the checkout

* We may need to use a different courier to dispatch your parcel whilst the border dispute has been finalised between UK and France as our couriers travel through that route. This may incur much longer delays

Additional Information For International Customers

For all European and International orders we use Royal Mail's Priority Airmail, DPD or FedEx services. A quote can be obtained at checkout time as the cost varies country by country. We reserve the right to use whichever service and packing method is the most cost effective for any International shipping. The express services are the fastest available but are not guaranteed for any specific date. Deliveries to Europe take approximately 3-5 working days and countries outside of the EU normally take 7-10 working days. These times are an estimate and whilst we rarely experience delays, we have to allow a full 25 working days for all international deliveries. We do not deliver to forwarding companies/addresses or P.O Boxes (unless within the UAE.)

Please note: The above prices are shown as a guide, we may require extra postage before your order can be dispatched. If so, the cost will be worked out by ourselves and you will be contacted via email. This will apply to parcels weighing more than 2kg.

We offer Tax Free shopping for non-EU customers and this is automatically deducted at checkout time

Please note that some orders may be held back to undergo additional security checks and if your order is above 2kg we may charge actual shipping cost but will contact you first. If separate orders are placed they will be shipped together and postage charged accordingly. You may also be asked to produce additional information to confirm your address or identity. Aphrodite reserves the right to cancel an order at any time. For International orders any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Please note - we cannot undervalue orders, or mark them as a gift. DPD have the right to leave the parcel with a neighbour if the recipient is absent.

Track Your Order

Once your order has been dispatched, you can log into your account on the Aphrodite Clothing website and check your order tracking number. This can be found by clicking 'My Orders' and clicking the selected order.

The relevant tracking number will be at the bottom of the order page in red text and tracked throughout its journey to you.

12 digit tracking number for Royal Mail and can be entered into https://www.royalmail.com/

15 digit tracking number for DPD and can be entered into https://www.dpd.co.uk/

12 digit tracking number for FedEx and can be entered into https://www.fedex.com/gb

If you have any further enquiries please do not hesitate to contact us on 0191 5675898 or [email protected]



Additional Information Regarding UK Delivery Methods

UK Express Delivery - £5.99

Express Delivery is available on all orders, by choosing Express delivery your order should be delivered the next working day, providing the order has been placed before 3pm. (Saturday/Sunday and Bank Holidays are classed as non-working days.). Please note that DPD have the right to leave the parcel with a neighbour if the recipient is absent. This is not a guaranteed service, however, 99.97% are delivered on time.

UK Standard Delivery- £3.99

We offer a tracked service on orders that total less than £100.00. Selecting this option means the delivery should take place within 2-3 working days, if you require your delivery sooner the Express Delivery option must be chosen. The tracked service can take a maximum of 18 days.

UK Saturday Delivery - £8.00

Saturday Delivery is available on all orders at an extra charge, please note Saturday Deliveries must be submitted by 3pm on the Friday prior, any orders placed with Saturday Delivery after 3pm will not be delivered that coming Saturday. Please note that DPD have the right to leave the parcel with a neighbour if the recipient is absent.

UK Sunday Delivery - £12.00

Sunday Delivery is available on all orders at an extra charge, please note Sunday Deliveries must be submitted by 3pm on the Friday prior, any orders placed with Sunday Delivery after 3pm will not be delivered that coming Sunday. Please note that DPD have the right to leave the parcel with a neighbour if the recipient is absent.

UK Collect In Store - Free 

We offer the ability to order online and collect your item(s) in-store for FREE

It’s easy, when you place your order online select the Collect In Store option at checkout. Your order will be available for collection the next working day from the First Floor Counter at Aphrodite, 8 Vine Place, Sunderland, SR1 3NE. We will also send an email confirming when the order is ready to be collected.

When collecting it please bring your order number, you will find this on your confirmation email, and one piece of ID from the following list: bank card, driving license, prove it age card, cheque guarantee card or passport.

Should you return any item(s) to store they will forwarded on to the online team for refund. No refunds can be made in store.