Delivery & Shipping
PLEASE NOTE DUE TO THE EXTREMELY BUSY CHRISTMAS PERIOD WE CAN NOT GUARANTEE NEXT DAY DELIVERY ALTHOUGH WE WILL USE THE NEXT DAY DELIVERY SERVICE WHEN YOUR PARCEL IS DISPATCHED.
Aphrodite Clothing aims to provide you the customer with the best delivery services available. We use Royal Mail, DPD or Fedex services for our online orders, UK and abroad. The majority of orders placed weekdays before 3pm will be despatched the same day. A signature is required upon delivery and collection with all the services we use, including International. All deliveries are insured and trackable. Free delivery options only apply to full price orders unless expressed otherwise. Receipt of a signature at the delivery address will be proof that the order has been delivered to you, if a request is made to the courier by the customer for the goods to be left in a safe place or with a neighbour Aphrodite Clothing will then hold no liability for loss. Where possible we will combine postage if separate orders are placed and refund postage if applicable.
For more information on our Christmas delivery dates please view our last posting days blog post
|UK||£2.50||All orders under £50||2-3 working days||Royal Mail Tracked|
|FREE||All orders||2 working days||Collect In Store By Customer|
|EUROPE||£17.50||All orders||7-10 working days||Royal Mail Signed For|
|NON EUROPE||£17.50||All orders||7-10 working days||Royal Mail Signed For|
|UK||£5.00||Order before 3pm Mon -Thurs||Next working day||DPD|
|£8.00||Order before 3pm Fri **||Saturday Guaranteed||DPD|
|£12.00||Order before 3pm Fri **||Sunday Guaranteed||DPD|
|FREE||All orders over £150 ** (Full priced items)||Next Working Day||DPD|
|EUROPE||£8 - £25||Country Dependent ***||3-5 working days||DPD|
|FREE||All orders over £250 ** (Full priced items)||3-5 working days||DPD|
|NON EUROPE||£10 - £25||Country Dependent ***||3 working days||DPD or FEDEX|
|FREE||All orders over £250 ** (Full priced items)||3 working days||DPD or FEDEX|
* All orders must be under 2kg in weight. ** Order before 3pm Mon - Fri for Next Working Day. All orders after 3pm Fri and over the weekend will arrive the following Tuesday. *** For a country' dependent cost use the Quote Tool below the Shopping Bag
UK Collect In Store - Free
We offer the ability to order online and collect your item(s) in-store for FREE
It’s easy, when you place your order online select the Collect In Store option at checkout. Your order will be available for collection the next working day from the First Floor Counter at Aphrodite, 8 Vine Place, Sunderland, SR1 3NE. We will also send an email confirming when the order is ready to be collected.
When collecting it please bring your order number, you will find this on your confirmation email, and one piece of ID from the following list: bank card, driving license, prove it age card, cheque guarantee card or passport.
Should you return any item(s) to store they will forwarded on to the online team for refund. No refunds can be made in store.
UK 1st Class Tracked - £2.50
We offer a first class tracked service on orders that total less than £50.00. Selecting this option means the delivery should take place within 2-3 working days, if you require your delivery sooner the Express Delivery option must be chosen. The tracked service can take a maximum of 18 days.
UK Express Delivery - £5.00
Express Delivery is available on all orders, by choosing Express delivery your order should be delivered the next working day, providing the order has been placed before 3pm. (Saturday/Sunday and Bank Holidays are classed as non-working days.)
UK Saturday Delivery - £8.00
Saturday Delivery is available on all orders at an extra charge, please note Saturday Deliveries must be submitted by 3pm on the Friday prior, any orders placed with Saturday Delivery after 3pm will not be delivered that coming Saturday.
UK Sunday Delivery - £12.00
Sunday Delivery is available on all orders at an extra charge, please note Sunday Deliveries must be submitted by 3pm on the Friday prior, any orders placed with Sunday Delivery after 3pm will not be delivered that coming Sunday.
International - Varies as Country Dependent - £10 upwards
For all European and International orders we use Royal Mail's Priority Airmail, DPD or FedEx services. A quote can be obtained at checkout time as the cost varies country by country. We reserve the right to use whichever service and packing method is the most cost effective for any International shipping. The express services are the fastest available but are not guaranteed for any specific date. Deliveries to Europe take approximately 3-5 working days and countries outside of the EU normally take 7-10 working days. These times are an estimate and whilst we rarely experience delays, we have to allow a full 25 working days for all international deliveries. We do not deliver to forwarding companies/addresses or P.O Boxes (unless within the UAE.)
|AUSTRALIA||£17.50||Royal Mail||£18.95||DPD or FEDEX|
|CANADA||£17.50||Royal Mail||£25.00||DPD or FEDEX|
|CHINA||£17.50||Royal Mail||£22.00||DPD or FEDEX|
|HONG KONG||£17.50||Royal Mail||£18.95||DPD or FEDEX|
|INDONESIA||£17.50||Royal Mail||£25.00||DPD or FEDEX|
|IRELAND||£9.00||DPD (2 Day)
||£9.00||DPD (2 Day)
|JAPAN||£17.50||Royal Mail||£25.00||DPD or FEDEX|
|MALAYSIA||£17.50||Royal Mail||£25.00||DPD or FEDEX|
|RUSSIA||£17.50||Royal Mail||£25.00||DPD or FEDEX|
|SOUTH KOREA||£17.50||Royal Mail||£25.00||DPD or FEDEX|
|THAILAND||£17.50||Royal Mail||£25.00||DPD or FEDEX|
We offer Tax Free shopping for non-EU customers and this is automatically deducted at checkout time
Please note that some orders may be held back to undergo additional security checks and if your order is above 2kg we may charge actual shipping cost but will contact you first. You may also be asked to produce additional information to confirm your address or identity. Aphrodite reserves the right to cancel an order at any time. For International orders any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Please note - we cannot undervalue orders, or mark them as a gift.
Once your order has been dispatched, you can log into your account on the Aphrodite Clothing website and check your order tracking number. This can be found by clicking 'My Orders' and clicking the selected order.
The relevant tracking number will be at the bottom of the order page in red text and tracked throughout its journey to you.
12 digit tracking number for Royal Mail and can be entered into http://www.royalmail.com/
15 digit tracking number for DPD and can be entered into http://www.dpd.co.uk/
12 digit tracking number for FedEx and can be entered into http://www.fedex.com/gb
If you have any further enquiries please do not hesitate to contact us on 0191 5675898 or firstname.lastname@example.org