Delivery & Shipping
Christmas Return Policy:
We hope that you are delighted with your purchase, however, if for any reason you are not completely satisfied with your item(s) we will happily issue a refund providing the item is returned to us within 14 days of receipt and assuming the item is in line with our return policy shown below.
For orders placed from the 1st November 2018 onwards, you have until Monday 7th January to return the item for an exchange (subject to availability) or an online credit note only.
Aphrodite aims to provide you the customer with the best delivery services available. We use Royal Mail, DPD or Fedex services for our online orders, UK and abroad. The majority of orders placed weekdays before 3pm will be despatched the same day, please be aware we cannot guarantee a next day service during busy periods. A signature is required upon delivery and collection with all the services we use, including International. All deliveries are insured and trackable. Free delivery options only apply to full price orders unless expressed otherwise. Receipt of a signature at the delivery address will be proof that the order has been delivered to you, if a request is made to the courier by the customer for the goods to be left in a safe place Aphrodite will then hold no liability for loss. DPD/Royal Mail have the right to deliver to a neighbour. Where possible we will combine postage if separate orders are placed and refund postage if applicable.
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Express Delivery
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Free - On Orders Over £150 or £5.00 |
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Standard Delivery
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£2.50 - Only Applicable To Orders Under £100 |
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Saturday Delivery
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£8.00 |
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Sunday Delivery
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£12.00 |
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Collect In Store - Sunderland Location
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Free |
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Read more about UK Delivery options by clicking here |
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International Delivery Options For all European and International orders we use Royal Mail's Priority Airmail, DPD or FedEx services. A quote can be obtained at checkout time as the cost varies country by country, this quote is based on a parcel weighing 2 kilo or less. We reserve the right to use whichever service and packing method is the most cost effective for any International shipping. The express services are the fastest available but are not guaranteed for any specific date. Deliveries to Europe take approximately 3-5 working days and countries outside of the EU normally take 7-10 working days. These times are an estimate and whilst we rarely experience delays, we have to allow a full 25 working days for all international deliveries. We do not deliver to forwarding companies/addresses or P.O Boxes (unless within the UAE.) |
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Australia |
Standard Delivery
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Express Delivery
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Belgium |
Standard Delivery
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Express Delivery
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Canada |
Standard Delivery
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Express Delivery
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China |
Standard Delivery
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Express Delivery
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Denmark |
Standard Delivery
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Express Delivery
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France |
Standard Delivery
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Express Delivery
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Germany |
Standard Delivery
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Express Delivery
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Hong Kong |
Standard Delivery
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Express Delivery
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Indonesia |
Standard Delivery
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Express Delivery
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Ireland |
Standard Delivery
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Express Delivery
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Italy |
Standard Delivery
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Express Delivery
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Japan |
Standard Delivery
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Express Delivery
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Malaysia |
Standard Delivery
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Express Delivery
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Netherlands |
Standard Delivery
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Express Delivery
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Portugal |
Standard Delivery
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Express Delivery
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Romania |
Standard Delivery
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Express Delivery
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Russia |
Standard Delivery
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Express Delivery
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South Korea |
Standard Delivery
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Express Delivery
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Spain |
Standard Delivery
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Express Delivery
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Sweden |
Standard Delivery
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Express Delivery
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Thailand |
Standard Delivery
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Express Delivery
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USA |
Standard Delivery
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Express Delivery
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| Other Countries |
Quotes for other countries can be obtained at the checkout |
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Additional Information For International Customers For all European and International orders we use Royal Mail's Priority Airmail, DPD or FedEx services. A quote can be obtained at checkout time as the cost varies country by country. We reserve the right to use whichever service and packing method is the most cost effective for any International shipping. The express services are the fastest available but are not guaranteed for any specific date. Deliveries to Europe take approximately 3-5 working days and countries outside of the EU normally take 7-10 working days. These times are an estimate and whilst we rarely experience delays, we have to allow a full 25 working days for all international deliveries. We do not deliver to forwarding companies/addresses or P.O Boxes (unless within the UAE.) Please note: The above prices are shown as a guide, we may require extra postage before your order can be dispatched. If so, the cost will be worked out by ourselves and you will be contacted via email. We offer Tax Free shopping for non-EU customers and this is automatically deducted at checkout time Please note that some orders may be held back to undergo additional security checks and if your order is above 2kg we may charge actual shipping cost but will contact you first. If separate orders are placed they will be shipped together and postage charged accordingly. You may also be asked to produce additional information to confirm your address or identity. Aphrodite reserves the right to cancel an order at any time. For International orders any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. Please note - we cannot undervalue orders, or mark them as a gift. DPD have the right to leave the parcel with a neighbour if the recipient is absent. |
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Track Your Order
Once your order has been dispatched, you can log into your account on the Aphrodite Clothing website and check your order tracking number. This can be found by clicking 'My Orders' and clicking the selected order.
The relevant tracking number will be at the bottom of the order page in red text and tracked throughout its journey to you.
12 digit tracking number for Royal Mail and can be entered into https://www.royalmail.com/
15 digit tracking number for DPD and can be entered into https://www.dpd.co.uk/
12 digit tracking number for FedEx and can be entered into https://www.fedex.com/gb
If you have any further enquiries please do not hesitate to contact us on 0191 5675898 or [email protected]
| Additional Information Regarding UK Delivery Methods |
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UK Express Delivery - £5.00 Express Delivery is available on all orders, by choosing Express delivery your order should be delivered the next working day, providing the order has been placed before 3pm. (Saturday/Sunday and Bank Holidays are classed as non-working days.). Please note that DPD have the right to leave the parcel with a neighbour if the recipient is absent. |
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UK 1st Class Tracked - £2.50 We offer a first class tracked service on orders that total less than £50.00. Selecting this option means the delivery should take place within 2-3 working days, if you require your delivery sooner the Express Delivery option must be chosen. The tracked service can take a maximum of 18 days. |
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UK Saturday Delivery - £8.00 Saturday Delivery is available on all orders at an extra charge, please note Saturday Deliveries must be submitted by 3pm on the Friday prior, any orders placed with Saturday Delivery after 3pm will not be delivered that coming Saturday. Please note that DPD have the right to leave the parcel with a neighbour if the recipient is absent. |
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UK Sunday Delivery - £12.00 Sunday Delivery is available on all orders at an extra charge, please note Sunday Deliveries must be submitted by 3pm on the Friday prior, any orders placed with Sunday Delivery after 3pm will not be delivered that coming Sunday. Please note that DPD have the right to leave the parcel with a neighbour if the recipient is absent. |
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UK Collect In Store - Free We offer the ability to order online and collect your item(s) in-store for FREE It’s easy, when you place your order online select the Collect In Store option at checkout. Your order will be available for collection the next working day from the First Floor Counter at Aphrodite, 8 Vine Place, Sunderland, SR1 3NE. We will also send an email confirming when the order is ready to be collected. When collecting it please bring your order number, you will find this on your confirmation email, and one piece of ID from the following list: bank card, driving license, prove it age card, cheque guarantee card or passport. Should you return any item(s) to store they will forwarded on to the online team for refund. No refunds can be made in store. |
