Delivery & Shipping

UK Delivery Options

Express Delivery

• Express Delivery (not guaranteed during busy periods)
• Order By 3pm Mon - Thurs
• Delivery Arrives Mon - Fri
• Shipped Via DPD/Royal Mail Tracked
• Can Take Up To 18 Days

Free - On Orders Over £125

or

£5.00

Standard Delivery

• 2-3 Working Days
• Order by 3pm Mon - Thurs
• Delivery Arrives Mon - Fri
• Shipped via Royal Mail

Saturday Delivery

• Order by 3pm Friday
• Shipped Via DPD

Sunday Delivery

• Order by 3pm Friday
• Shipped Via DPD

Collect In Store - Sunderland Location

• 2 Day Turnaround
• We Will Email Once It's Ready To Be Picked Up
• Collect From Our Store at 8 Vine Place, Sunderland
• Need to Bring I.D To Store
• If Someone Else Is Collecting Order On Your Behalf, They Will Need Your ID and Order Number

Read more about UK Delivery options by clicking here

International Delivery Options

For all European and International orders we use Royal Mail's Priority Airmail, DPD or FedEx services. A quote can be obtained at checkout time as the cost varies country by country, this quote is based on a parcel weighing 2 kilo or less. We reserve the right to use whichever service and packing method is the most cost effective for any International shipping. The express services are the fastest available but are not guaranteed for any specific date. Deliveries to Europe take approximately 3-5 working days and countries outside of the EU normally take 7-10 working days. These times are an estimate and whilst we rarely experience delays, we have to allow a full 25 working days for all international deliveries. We do not deliver to forwarding companies/addresses or P.O Boxes (unless within the UAE.)

Additional Information For International Customers

For all European and International orders we use Royal Mail's Priority Airmail, DPD or FedEx services. A quote can be obtained at checkout time as the cost varies country by country. We reserve the right to use whichever service and packing method is the most cost effective for any International shipping. The express services are the fastest available but are not guaranteed for any specific date. Deliveries to Europe take approximately 3-5 working days and countries outside of the EU normally take 7-10 working days. These times are an estimate and whilst we rarely experience delays, we have to allow a full 25 working days for all international deliveries. We do not deliver to forwarding companies/addresses or P.O Boxes (unless within the UAE.)

Please note: The above prices are shown as a guide, we may require extra postage before your order can be dispatched. If so, the cost will be worked out by ourselves and you will be contacted via email. This will apply to parcels weighing more than 2kg.

We offer Tax Free shopping for non-EU customers and this is automatically deducted at checkout time

Please note that some orders may be held back to undergo additional security checks and if your order is above 2kg we may charge actual shipping cost but will contact you first. If separate orders are placed they will be shipped together and postage charged accordingly. You may also be asked to produce additional information to confirm your address or identity. Aphrodite reserves the right to cancel an order at any time. For International orders any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Please note - we cannot undervalue orders, or mark them as a gift. DPD have the right to leave the parcel with a neighbour if the recipient is absent.

Additional Information Regarding UK Delivery Methods

UK Express Delivery - £5.00

Express Delivery is available on all orders, by choosing Express delivery your order should be delivered the next working day, providing the order has been placed before 3pm. (Saturday/Sunday and Bank Holidays are classed as non-working days.). Please note that DPD have the right to leave the parcel with a neighbour if the recipient is absent. This is not a guaranteed service, however, 99.97% are delivered on time.

UK 1st Class Tracked - £2.50

We offer a first class tracked service on orders that total less than £50.00. Selecting this option means the delivery should take place within 2-3 working days, if you require your delivery sooner the Express Delivery option must be chosen. The tracked service can take a maximum of 18 days.

UK Saturday Delivery - £8.00

Saturday Delivery is available on all orders at an extra charge, please note Saturday Deliveries must be submitted by 3pm on the Friday prior, any orders placed with Saturday Delivery after 3pm will not be delivered that coming Saturday. Please note that DPD have the right to leave the parcel with a neighbour if the recipient is absent.

UK Sunday Delivery - £12.00

Sunday Delivery is available on all orders at an extra charge, please note Sunday Deliveries must be submitted by 3pm on the Friday prior, any orders placed with Sunday Delivery after 3pm will not be delivered that coming Sunday. Please note that DPD have the right to leave the parcel with a neighbour if the recipient is absent.

UK Collect In Store - Free

We offer the ability to order online and collect your item(s) in-store for FREE

It’s easy, when you place your order online select the Collect In Store option at checkout. Your order will be available for collection the next working day from the First Floor Counter at Aphrodite, 8 Vine Place, Sunderland, SR1 3NE. We will also send an email confirming when the order is ready to be collected.

When collecting it please bring your order number, you will find this on your confirmation email, and one piece of ID from the following list: bank card, driving license, prove it age card, cheque guarantee card or passport.

Should you return any item(s) to store they will forwarded on to the online team for refund. No refunds can be made in store.