Delivery & Shipping

COVID-19 DELIVERY UPDATE

Due to unexpected circumstances and issues relating to the Covid-19 outbreak worldwide, we would like to reassure our customers we are working hard to get all orders out on time. Please be aware that some international shipments maybe delayed at the moment due to unforeseen circumstances. For example Royal Mail cannot guarantee Special Delivery timescales during this period. Of course we are in regular contact with our various couriers and any developments will be made clear as and when they occur.

Please check the Royal Mail status updates for their latest updates and DPD update their daily bulletins.

Aphrodite aims to provide you the customer with the best delivery services available. We use Royal Mail, DPD or Fedex services for our online orders, UK and abroad. The majority of orders placed weekdays before 3pm will be despatched the same day, please be aware we cannot guarantee a next day service during busy periods. Orders placed after 3pm Fridays will not be collected by our courier until the following Monday, no tracking will be available until then. A signature is required upon delivery and collection with all the services we use, including International. All deliveries are insured and trackable. Free delivery options only apply to full price orders unless expressed otherwise. Receipt of a signature at the delivery address will be proof that the order has been delivered to you, if a request is made to the courier by the customer for the goods to be left in a safe place Aphrodite will then hold no liability for loss. DPD/Royal Mail have the right to deliver to a neighbour. Where possible we will combine postage if separate orders are placed and refund postage if applicable.

UK Delivery Options
Express Delivery Express Delivery (not guaranteed during busy periods) Order By 3pm Mon - Thurs Delivery Arrives Mon - Fri Shipped Via DPD/Royal Mail Special	Free - On Orders Over £100 or £5.00
Standard Delivery 2-3 Working Days Order by 3pm Mon - Thurs Delivery Arrives Mon - Fri Shipped via Royal Mail Can Take Up To 18 Days	£2.99 - Only Applicable To Orders Under £100
Saturday Delivery Order by 3pm Friday Shipped Via DPD	£8.00
Sunday Delivery Order by 3pm Friday Shipped Via DPD	£12.00
Collect In Store - Sunderland Location 2 Day Turnaround We Will Email Once It's Ready To Be Picked Up Collect From Our Store at 8 Vine Place, Sunderland Need to Bring I.D To Store If Someone Else Is Collecting Order On Your Behalf, They Will Need Your ID and Order Number	Free
Read more about UK Delivery options by clicking here

International Delivery Options

For all European and International orders we use Royal Mail's Priority Airmail, DPD or FedEx services. A quote can be obtained at checkout time as the cost varies country by country, this quote is based on a parcel weighing 2 kilo or less. We reserve the right to use whichever service and packing method is the most cost effective for any International shipping. The express services are the fastest available but are not guaranteed for any specific date. Deliveries to Europe take approximately 3-5 working days and countries outside of the EU normally take 7-10 working days. These times are an estimate and whilst we rarely experience delays, we have to allow a full 25 working days for all international deliveries. We do not deliver to forwarding companies/addresses or P.O Boxes (unless within the UAE.)

FREE INTERNATIONAL DELIVERY OVER £250

AUS	Standard Delivery Royal Mail £17.50 7-10 Days Estimate	Express Delivery Not Available
BEL	Standard Delivery DPD £8.00	Express Delivery DPD £8.00 2-4 Days Estimate
CAN	Standard Delivery Royal Mail £17.50 7-10 Days Estimate	Express Delivery FEDEX £25.00 3-5 Days Estimate
CHN	Standard Delivery Royal Mail £17.50 7-10 Days Estimate	Express Delivery DPD £22.00 3-5 Days Estimate
DNK	Standard Delivery DPD £10.00	Express Delivery DPD £10.00 3-5 Days Estimate
FRA	Standard Delivery DPD £9	Express Delivery DPD £9 2-3 Days Estimate
DEU	Standard Delivery DPD £6.00	Express Delivery DPD £6.00 3-5 Days Estimate
HKG	Standard Delivery Royal Mail £17.50 7-10 Days Estimate	Express Delivery DPD £18.95 3-5 Days Estimate
IDN	Standard Delivery Royal Mail £17.50 7-10 Days Estimate	Express Delivery FEDEX £25.00 3-5 Days Estimate
IRL	Standard Delivery DPD 2 Day Service £9.00	Express Delivery DPD 2 Day Service £9.00
ITA	Standard Delivery DPD £12.00	Express Delivery DPD £12.00 3-5 Days Estimate
JPN	Standard Delivery Royal Mail £17.50 7-10 Days Estimate	Express Delivery FEDEX £35.00 3-5 Days Estimate
MYS	Standard Delivery Royal Mail £17.50 7-10 Days Estimate	Express Delivery DPD or FEDEX £25.00 3-5 Days Estimate
NLD	Standard Delivery DPD £7.00	Express Delivery DPD £7.00 3-5 Days Estimate
PRT	Standard Delivery Royal Mail £12.00 7-10 Days Estimate	Express Delivery DPD £10.00 4-5 Days Estimate
ROU	Standard Delivery Royal Mail £12.00 7-10 Days Estimate	Express Delivery DPD £16.00 3-5 Days Estimate
RUS	Standard Delivery Royal Mail £17.50 7-10 Days Estimate	Express Delivery Not Available
KOR	Standard Delivery Royal Mail Unavailable 7-10 Days Estimate	Express Delivery FEDEX £35.00 3-5 Days Estimate
ESP	Standard Delivery DPD £12.00	Express Delivery DPD £10.00 3-5 Days Estimate
SWE	Standard Delivery Royal Mail £12.00 7-10 Days Estimate	Express Delivery DPD £12.00 3-5 Days Estimate
THA	Standard Delivery Royal Mail £17.50 7-10 Days Estimate	Express Delivery FEDEX £16.00 3-5 Days Estimate
USA	Standard Delivery Royal Mail £17.50 7-10 Days Estimate	Express Delivery FEDEX £15.00 3-5 Days Estimate
Others	Quotes for other countries can be obtained at the checkout

Additional Information For International Customers

For all European and International orders we use Royal Mail's Priority Airmail, DPD or FedEx services. A quote can be obtained at checkout time as the cost varies country by country. We reserve the right to use whichever service and packing method is the most cost effective for any International shipping. The express services are the fastest available but are not guaranteed for any specific date. Deliveries to Europe take approximately 3-5 working days and countries outside of the EU normally take 7-10 working days. These times are an estimate and whilst we rarely experience delays, we have to allow a full 25 working days for all international deliveries. We do not deliver to forwarding companies/addresses or P.O Boxes (unless within the UAE.)

Please note: The above prices are shown as a guide, we may require extra postage before your order can be dispatched. If so, the cost will be worked out by ourselves and you will be contacted via email. This will apply to parcels weighing more than 2kg.

We offer Tax Free shopping for non-EU customers and this is automatically deducted at checkout time

Please note that some orders may be held back to undergo additional security checks and if your order is above 2kg we may charge actual shipping cost but will contact you first. If separate orders are placed they will be shipped together and postage charged accordingly. You may also be asked to produce additional information to confirm your address or identity. Aphrodite reserves the right to cancel an order at any time. For International orders any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Please note - we cannot undervalue orders, or mark them as a gift. DPD have the right to leave the parcel with a neighbour if the recipient is absent.

Track Your Order

Once your order has been dispatched, you can log into your account on the Aphrodite Clothing website and check your order tracking number. This can be found by clicking 'My Orders' and clicking the selected order.

The relevant tracking number will be at the bottom of the order page in red text and tracked throughout its journey to you.

12 digit tracking number for Royal Mail and can be entered into https://www.royalmail.com/

15 digit tracking number for DPD and can be entered into https://www.dpd.co.uk/

12 digit tracking number for FedEx and can be entered into https://www.fedex.com/gb

If you have any further enquiries please do not hesitate to contact us on 0191 5675898 or [email protected]

Additional Information Regarding UK Delivery Methods

UK Express Delivery - £5.00

Express Delivery is available on all orders, by choosing Express delivery your order should be delivered the next working day, providing the order has been placed before 3pm. (Saturday/Sunday and Bank Holidays are classed as non-working days.). Please note that DPD have the right to leave the parcel with a neighbour if the recipient is absent. This is not a guaranteed service, however, 99.97% are delivered on time.

UK Standard Delivery- £2.99

We offer a tracked service on orders that total less than £100.00. Selecting this option means the delivery should take place within 2-3 working days, if you require your delivery sooner the Express Delivery option must be chosen. The tracked service can take a maximum of 18 days.

UK Saturday Delivery - £8.00

Saturday Delivery is available on all orders at an extra charge, please note Saturday Deliveries must be submitted by 3pm on the Friday prior, any orders placed with Saturday Delivery after 3pm will not be delivered that coming Saturday. Please note that DPD have the right to leave the parcel with a neighbour if the recipient is absent.

UK Sunday Delivery - £12.00

Sunday Delivery is available on all orders at an extra charge, please note Sunday Deliveries must be submitted by 3pm on the Friday prior, any orders placed with Sunday Delivery after 3pm will not be delivered that coming Sunday. Please note that DPD have the right to leave the parcel with a neighbour if the recipient is absent.

UK Collect In Store - Free

We offer the ability to order online and collect your item(s) in-store for FREE

It’s easy, when you place your order online select the Collect In Store option at checkout. Your order will be available for collection the next working day from the First Floor Counter at Aphrodite, 8 Vine Place, Sunderland, SR1 3NE. We will also send an email confirming when the order is ready to be collected.

When collecting it please bring your order number, you will find this on your confirmation email, and one piece of ID from the following list: bank card, driving license, prove it age card, cheque guarantee card or passport.

Should you return any item(s) to store they will forwarded on to the online team for refund. No refunds can be made in store.