FAQ's - Frequently Asked Questions
1. Do we remove VAT for international/non EU deliveries?
Yes, when ordering for delivery outside the EU the VAT will be deducted automatically at the checkout. Please note any currency conversions shown are an estimate.
Size charts for each brand are available on the site, if you require any specific measurements please email [email protected]
3. Stock Availability
All available stock is live and shown online, if items are in the sale they are unlikely to become available again unless returned by another customer.
4. Can I Cancel my Order?
Yes, please advise us ASAP if you wish to cancel your order to avoid the goods being shipped, if shipped/delivery has taken place you must contact us within 14 days of receipt to advise of cancellation and the goods must then be returned to us within 14 days of the date you inform us of your wish to cancel, in the same condition as they were received. Once received by us, a full refund will be issued.
5. Can I amend my Order?
Unfortunately, once you’ve placed your order, it’s too late for us to change any of the details including the delivery address. If an amendment is required, the order would need to be cancelled and replaced.
6. Can I return the goods?
Yes, we allow orders to be returned for a refund if they are received by us within 21 days of receipt, all items must be returned in the same condition they were received in and this includes the box if ordering shoes.
7. When will delivery be and does it need signing for?
Yes, every service we use requires a signature when delivery takes place. Orders placed before 3 pm Mon-Fri will be dispatched the next working day if express delivery is selected (unless Saturday is chosen and paid for) please note that orders placed after 3 pm Fri will not be received until the following Tuesday due to Courier pick up times (excluding Bank Holidays.) If the customer places an order for less than £125.00 the £4.99 tracked option will be available which is 2-3 working days. We use DPD, Royal Mail, and FedEx for both UK and International deliveries.
8. Can I collect from store?
Yes, all items are available to be collected in-store for free within 2 working days of ordering, please select the collect in-store option and we will email you once the order is ready for collection.
9. Are shoes shown in UK sizes?
Yes, shoes are shown in Mens UK sizes, and EU and American sizes are converted within the size charts
10. Can I pay with PayPal?
Yes, both UK and international customers can pay via PayPal, on some occasions extra security checks may be required in which case we will contact you.
11. The item(s) I bought are now on Sale, can I have the difference refunded?
We do appreciate how frustrating this can be, however, our prices change in accordance with trends, customer demand, and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although you can, of course, return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won't purchase this item first and do not reserve stock for customers.
12. Klarna FAQs
All Klarna-related questions can be found on our dedicated Klarna FAQ page